Understanding Meadow Green
Company Values & Principles
Since our founding we have strived to achieve the best customer service while providing superior value to customers.
All work is performed at or above established industry standards.
Our approach fosters a commitment to providing superior service and customer value. No payment is required until work is completed and the customer is satisfied.
Meadow Green Tree Experts' success is driven by our customer. We continue to be successful if, and only if, our customers are satisfied with our work on their behalf. Our primary mission then is to provide the following assurances:
- We will always be easy to do business with.
- We respond to our customer's needs with a 'can do' attitude.
- We strive to bring our customers greater value than competitors.
- We do what we say we will do.
- We prioritize long-term customer-relations over short-term profits.
Our People
Meadow Green Tree Service Experts hires responsible, trustworthy, capable and well trained persons.
We have a sense of ownership and know we perform best for our clients when:
- Satisfying the needs of customers is everyone's first priority.
- Respect for the individual is demonstrated. We treat each other with dignity and fairness.
- Fairness is embraced in all our policies and practices.
- Work is stimulating and challenging.
- There is a balance between work and personal life.
- The leadership team sets an example by demonstrating commitment to these values and principles.
Partnerships
Mutually beneficial relationships with customers, suppliers, educational institutions and the community are essential.
- The highest standards of ethical behavior are followed in all of our dealings.
- We endeavor to understand and anticipate our partner's needs and capabilities, and help them plan for future requirements.
- Suppliers and other partners are recognized as an extension of our team.
Code of Conduct
We want customers, and suppliers to understand that they can believe what we say and trust what we do.
- Trust - Our word is good. We keep our commitments.
- Integrity - We do the right thing without compromise. We avoid even the appearance of impropriety.
- Honesty - What we say is true and forthcoming - not just technically correct. We are open and transparent in our communications.
- Judgment - We think before we act.
- Respect - We treat people with dignity and value their contributions. We maintain fairness in all relationships.
- Courage - We speak up for what is right.
- Ethical - We follow fair, ethical and responsible practices.
Customers
We seek to meet all customer objectives without compromising tree health. Our job is to provide the client with accurate information upon which they can make informed decisions.
Quality
Quality is defined by the customer.
- Requirements are clearly defined, communicated and understood.
- We strive for error-free work.
- Continuous improvement and keeping up to date with changing industry standards is our modus operandi.
- Quality is everyone's responsibility.
- We do not compromise quality.
Technical Knowledge and Communication
Our success is based on technical leadership and clear communication.
- We make optimal use of resources and industry standard methods.
- We take time to listen and ensure understanding.
- Information is shared to maximize understanding, commitment and ownership.
- Communication is clear, timely, honest, accurate and takes place directly between customer and client. Note that the owner/operator also, in conjunction with other certified arborists, personally does the work.
- We constructively offer and accept feedback.
Environment
We take pride in our work.
- Each of us is obligated to maintain a safe, clean, healthy and secure work environment.
- We promote a healthy lifestyle.
- We protect the environment.